Refund Policy

Last Updated: November 4, 2024

1. Our Commitment to You

At Resh Sheetrock, we stand behind the quality of our workmanship and materials. This refund policy reflects our commitment to transparency and customer satisfaction throughout your bathroom renovation project in Maine.

We believe in fair, honest business practices and want you to feel completely confident in choosing us for your bathroom renovation needs.

2. Deposit Refunds

Cancellation Before Project Start

If you cancel your bathroom renovation project before work begins and before materials have been ordered, you will receive a full refund of your deposit, minus any direct costs incurred during the planning phase.

Planning costs that may be deducted include:

• Permit application fees and processing costs
• Design work and 3D visualization time
• Site assessment and measurement services
• Travel expenses for consultation visits

Cancellation After Materials Ordered

If you cancel your project after materials have been ordered but before construction begins, you will receive a refund of your deposit minus:

• Cost of materials that cannot be returned or cancelled
• Restocking fees charged by suppliers
• Direct costs incurred during the planning phase

Notice Requirements

Cancellations must be provided in writing with at least 7 business days notice to be eligible for a refund. Email or written letter is acceptable.

3. Workmanship and Quality Guarantees

One-Year Warranty

We provide a comprehensive one-year warranty on all workmanship and materials. If we fail to complete work according to industry standards or agreed specifications, we will remedy the issues at no charge to you.

Defective Work Resolution

In the rare event that significant defects are discovered that cannot be reasonably repaired, we will work with you to reach a fair resolution, which may include partial refunds based on the scope of the defective work.

What's Covered

• Installation quality and craftsmanship issues
• Material defects and premature failures
• Water damage from installation work
• Follow-up repairs and corrections

4. Change Order Refunds

If a change order results in a lower total project cost than originally contracted, refunds will be processed within 30 days of project completion.

Calculation Method: Refunds will be calculated based on the difference between the original contract price and the final completed work value, minus any change order fees.

We will provide a detailed breakdown of all changes and their financial impact for your review.

5. Material Refunds

Unused Materials

Any unused materials that can be returned to suppliers for credit may be refunded to you, minus any restocking fees charged by suppliers. This typically applies to:

• Specialty tiles or fixtures that were custom ordered
• Surplus materials from accurate measurements
• Items in original packaging and condition

Defective Materials

If defective materials are discovered after installation and replaced under manufacturer warranty, any additional costs associated with replacement will be covered by us at no charge to you.

This includes labor costs, additional material costs, and any necessary rework to replace defective items.

6. Refund Process and Timeline

To request a refund, please follow these steps:

7. Exceptions and Limitations

Refunds will not be provided in the following circumstances:

• Personal circumstances: Changes in personal circumstances (moving, budget changes, etc.) after construction has commenced
• Customer-caused damage: Damage or modifications after project completion that were not authorized by us
• Pre-existing conditions: Issues arising from pre-existing conditions that were not disclosed during consultation
• Normal wear and tear: Normal wear and tear as outlined in our warranty terms
• External factors: Damage from natural disasters, accidents, or misuse
• Miscommunication: Issues resulting from unclear communication about project scope or expectations

8. Dispute Resolution

If you are not satisfied with our initial response to your refund request, we encourage open communication. Our dispute resolution process includes:

• Direct discussion with project manager or owner
• Mediation services through the Better Business Bureau
• Third-party inspection if quality is disputed
• Legal proceedings as a last resort

We are committed to resolving disputes fairly and professionally while maintaining positive customer relationships.

9. Contact Information for Refund Requests

To initiate a refund request, please contact us using the information below:

10. Policy Updates and Your Rights

This refund policy may be updated from time to time to reflect changes in our business practices or legal requirements. Any changes will be communicated in writing before they take effect.

Your Rights: Your rights under this policy are determined by the version in effect when you initiated your project contract.

Related Policies: This refund policy should be read in conjunction with our Terms of Service and Warranty documents for complete understanding of your rights and our obligations.