Privacy Policy

Last Updated: November 4, 2024

1. Information We Collect

We collect information you provide directly to us when you:

• Contact us through our website forms or contact information
• Request a consultation or quote for bathroom renovation
• Subscribe to our newsletter or updates
• Communicate with us via phone, email, or text message
• Use our website or services

This information may include your name, email address, phone number, property address, project details, budget information, and any other details you choose to provide about your renovation needs.

2. How We Use Your Information

We use the information we collect to:

• Provide bathroom renovation consultation and estimate services
• Respond to your questions about our services
• Process appointments and schedule consultations
• Send project updates and important service information
• Communicate with you about our bathroom renovation services
• Improve our website and service offerings
• Comply with legal obligations and industry standards

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• With your explicit consent for specific purposes
• Service providers: We may share information with trusted partners who assist us in operating our business (project management, customer communications)
• Legal compliance: To comply with legal obligations, court orders, or lawful government requests
• Business transfers: In connection with merger, acquisition, or sale of assets (you will be notified)
• Safety protection: To protect our rights, property, safety, or that of our users or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and data encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure handling and storage of project documents

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

5. Your Rights and Choices

You have the right to:

• Access and review your personal information we have collected
• Request corrections to any inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of certain communications from us
• Withdraw consent for processing your information
• Request information about our data processing activities

To exercise these rights, please contact us using the information provided in section 8.

6. Cookies and Website Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how you use our site. We use this information to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our services and website functionality
• Provide relevant content and information about our services

You can control cookie settings through your browser preferences. For more detailed information, please see our Cookie Policy.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Emailing you if the changes affect your rights significantly

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

8. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us:

9. Business-Specific Information

Service Areas: We serve clients throughout Maine. Information about your project location helps us provide accurate service estimates and schedule consultations.

Project Documentation: We maintain detailed records of renovation projects to ensure quality control, warranty support, and regulatory compliance. This may include project photos, material specifications, and work schedules.

Marketing Communications: With your consent, we may send you updates about our services, renovation tips, special offers, and company news. You can opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails.